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SGL.AUTOMATION
Core Service Capabilities

AI Agents & Chatbots

Resolve customer inquiries in 10 seconds and qualify outbound prospects automatically. We build custom AI Agents trained securely on your company files, documentation, and product catalogs to act as autonomous workers.

How it maps

AI Agent Retrieval & Response Pipeline

An architectural blueprint of how we orchestrate intelligence, tools, and triggers to perform work 24/7 without manual intervention.

Retrieval-Augmented Generation (RAG) Flow
System Active
Inputsuccess

User Question

Website chat, WhatsApp, or Slack

Retrieverunning

Vector DB Query

Find matching facts in vector DB

Draftidle

Contextual Reply

Model generates answer with citations

Executesuccess

Resolve / Escalate

Send reply or route to human

Trigger Latency120ms
AI Context Load480ms
Data Execution99.98% uptime
Key Features

Done-for-you production implementation

Every integration we build is tailored from scratch to suit your tech stack, fully audited, secured, and maintained so it keeps delivering ROI.

Hallucination Guardrails

Secure

We use Retrieval-Augmented Generation (RAG) to ensure the AI only answers from your official documents, preventing false claims.

Action API Integration

Our agents do more than chat. They can trigger API actions to check order status, update CRMs, or schedule discovery calls.

Omnichannel Deployment

Plug your AI assistant into your Web Widget, WhatsApp, SMS, Slack, Discord, or Email inbox.

Isolated Data Vaults

Your corporate documents and customer chat histories are fully sandboxed and never trained on public models.

Technical FAQ

Answers to integration questions

Have questions about security, platforms, limits, or hosting? We have answers.

How do you guarantee the AI agent won't lie?

We constrain the agent's context to your secure database. If it cannot find the answer in the provided documents, it is programmed to state 'I don't know' and escalate to a human.

Can it speak multiple languages?

Yes. The AI agents natively understand and respond in over 80 languages, adapting automatically to the customer's language on the fly.

Which AI models do you use?

We build using Anthropic's Claude 3.5, OpenAI's GPT-4o, and Llama 3 models, selecting the best model based on latency, cost, and complexity requirements.

Ready to automate this workflow?

Schedule your free discovery audit. We'll map your processes, sketch the technical layout, and give you a fixed-scope price. Zero sales pressure, guaranteed.

  • 30 minutes, zero cost
  • Leave with a concrete plan
  • No obligation to continue